At Hydro GYN, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help. Please read our refund policy below to understand your options.

Eligibility for Refund

We accept refund requests within 30 days of receiving your product. To be eligible for a refund, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (order number or receipt) must be provided.
• The product must have been purchased directly from our official website.

Non-Refundable Items

For hygiene and safety reasons, we do not accept refunds on products that have been opened or used.

How to Request a Refund

To request a refund, please contact our customer support team at:
support@hydro-gyn.com

Refund Process

Once we receive your refund request, we will review the information and process your refund within 5-7 business days. If your request is approved, we will issue a refund to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping Costs

Shipping costs are non-refundable. If you received a free shipping promotion, the original shipping cost will be deducted from your refund.

Changes to This Policy

Hydro GYN reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out to our customer support team:

Business Name: Terramed Just Think Comfort
Business Hours: 9:00 AM to 4:00 PM (Monday - Friday)
Business Contact: +1 858 999 4220
Business Email: support@hydro-gyn.com
Business Address: 9310 Towne Center Dr Unit 72 San Diego, California, 92121, United States