At Hydro GYN, we strive to provide fast and reliable shipping for all our customers. Below is our shipping policy to help you understand the shipping process for your order.

Shipping Methods and Rates

We offer a variety of shipping options to suit your needs. Shipping rates depend on your location and the shipping method selected. All shipping charges will be displayed at checkout.

• Standard Shipping: Delivery within 5-7 business days

Processing Time

• All orders are processed and shipped within 1-2 business days from the time the order is placed, excluding weekends and holidays.
• Orders placed after 2:00 PM local time or on weekends will be processed the following business day.

Delivery Time

The total delivery time is the sum of processing time (1-2 business days) and transit time (5-7 business days), resulting in an estimated delivery time of 6 to 9 business days.

Shipping Carriers

We use USPS, FedEx, and UPS for shipping. 

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.

Cancellation Policy

Order Cancellation

We understand that sometimes you may need to cancel your order. Please review the following cancellation guidelines:

• Orders can be canceled within 2 hours of placement without any charges.
• After 2 hours, if the order has already been processed or shipped, cancellation will no longer be possible.

How to Cancel an Order

To cancel your order, please contact our customer support team at:
support@hydro-gyn.com
Provide your order number and request for cancellation.

Refund for Cancellations

• If your cancellation request is approved within the eligible timeframe, a full refund will be issued to your original payment method.
• Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.

Exceptions

• Orders that have already shipped cannot be canceled. In such cases, you may refer to our return policy for further options.

Shipping Address

Please make sure the shipping address you provide is correct. Hydro GYN is not responsible for delays or lost items due to incorrect or incomplete address information.

Shipping Restrictions

• Domestic Shipping: We currently ship to all U.S. states and territories.

Shipping Charges

• Orders under $40.00: $5.00 shipping fee.
• Orders $40.00 and above: $3.00 shipping fee.

Damaged or Lost Packages

If your package is damaged or lost during transit, please contact us immediately. We will assist you in resolving the issue with the carrier or arrange for a replacement if necessary.

Shipping Delays

While we aim to ensure timely delivery, shipping times may be affected by unforeseen circumstances such as extreme weather, holidays, or carrier delays. Hydro GYN is not responsible for any delays caused by these factors.

Changes to This Policy

Hydro GYN reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page with the updated date. Please review this policy periodically for the most up-to-date information.

Contact Us

If you have any questions regarding shipping or need assistance, feel free to contact our customer support team:

Business Name: Terramed Just Think Comfort
Business Hours: 9:00 AM to 4:00 PM (Monday - Friday)
Business Contact: +1 858 999 4220
Business Email: support@hydro-gyn.com
Business Address: 9310 Towne Center Dr Unit 72 San Diego, California, 92121, United States